In my last blog on Enhancing Digital Customer Experiences Using Smart Contracts, we looked at how customer preferences management can be dramatically simplified using smart contracts. A smart contracts based approach avoids customer preferences management to be treated as an add-on or external database (even if it physically is). This avoids costly reconciliations and process
Robotic Process Automation (RPA) has emerged as a very cost efficient and non-intrusive method to quickly automate highly repetitive business processes. Thanks to advances in AI, software robots can also process and intelligently understand documents, often with the help of specialized tools such as CaptureFast, and take necessary action. A side effect of RPA implementations
In today’s connected world, personalization and context drive modern customer experiences and improve both retention and acquisition rates. In this blog I will try to outline some of the challenges that enterprises face as they strive to provide these experiences, and how they can address them with an approach that uses smart contracts. In the